Shipping methods and availability.
The accomplishment and confirmation of an order to biovinegar.com, supposes the acceptance on the part of the client of the legal conditions that we attached.
biovinegar.com, will not send any order until verifying that the payment of the same one has been made.
In general the orders are processed between the 1 and 2 working days following the accomplishment of the order. This term generally is fulfilled although it must consider that the orders will be sent within the limits of available stock. The delivery method is courier, and the delivery contracted with the transport agencies for the orders is 24 hours from the moment the goods leave our warehouse.
The process starts from the order placement and payment confirmation. Saturdays, Sundays or holidays will not be counted for this purpose. For the purposes of order entry, orders received before 15:00 are considered to have been placed on the day.
Daños en el transporte.
Recomendamos revisar el paquete lo antes posible una vez recibido y asegurarse de que no contiene daños realizados durante el transporte del mismo.
La entrega se considera realizada en el momento en que el transportista haya entregado los productos a disposición del cliente y este haya firmado el documento de conformidad de entrega. El cliente estará obligado a comprobar y verificar el estado de los productos y exponer todas las reclamaciones que puedan estar justificadas en el documento de entrega.
biovinegar.com sólo envía pedidos a España (solo península), Portugal y Andorra.
Los portes y el IVA están incluidos para todos los envíos.
In any case, before the acceptance of the order and the accomplishment of the payment it will be informed to him of the total cost including the expenses of shipment.
The orders are checked before leaving our warehouse, with subsequent photograph of the state of the packaging before and after closing it, thus ensuring a proper service and avoiding possible problems.
In the case that the supplied products are damaged on the delivery route, you should contact BioVinegar's Customer Service, when possible, as soon as possible. As a result, BioVinegar will have the option to file a claim with the carrier or the carrier's insurance company regarding the damage caused. In the event of any claim for damage, breakage, or lack of material please notify us as soon as possible. Indicate it in writing or email to biovinegar[at]biovinegar.com.
Right of Withdrawal and Returns.
If for any reason you are not satisfied with your order, you have a period of 14 days to return it, starting from the date of delivery of the products, in accordance with Article 68 and following of the General Law for the Defense of Consumers and Users and complementary laws.
In the event of withdrawal on your part, the customer will be refunded the amount of the returned material, including delivery costs (with the exception of additional costs resulting from the customer's choice of a delivery method other than the least expensive ordinary delivery method that we offer) without any undue delay within 14 calendar days from the date on which the returned material is received.
To make the return, we provide a withdrawal form that must be completed and sent following the instructions detailed therein.
In this case, the return costs will be paid by the customer and must be made through a transport agency. Returns will not be accepted with unpaid postage:
Returns must be sent carriage paid to the following address:
C/ Pérez Galdós, 46
13700 Tomelloso (Ciudad Real).
Shipments by Post Office will not be picked up.
If the customer wishes, he can also contact us in the indicated term through email or telephone and the return process will be indicated to him in the form that is more comfortable or economic. In this case, a confirmation will be sent by email as an acknowledgement of receipt. Any return without this previous communication will not be accepted.
In order to admit the return it will have to be the product in perfect conditions, apt for his sale, without use beyond the mere verification of which one is the material asked for and in his case of the good state of the same one, in addition to sending it next to all the documentation that accompanies to the product.
We recommend that, as far as possible, you initially check the material without handling it.
The customer must carry out a correct packaging that ensures its transport without damage. Once received and verified by our staff that the product is in the required conditions, we will proceed to the refund of the amount of the article in case of withdrawal, by bank transfer, credit in the card used for payment or refund in Paypal, depending on the method of payment used.
Exclusion of the right of withdrawal: No returns will be accepted for references that require customization or metering, or for those references ordered from the manufacturer at the request of the customer or that clearly indicate that it is a material under order.
If you receive the order with some sample of blow, breakage of the packing, dampness or any symptom of manipulation, indicate in the delivery note the state of the sending in order to be able to claim to the agency of transport the immediate replacement and without delays.
biovinegar.com, will accept returns by defects in the merchandise.